What Is IT Service Management and Why Do You Need It?

If you're like most business owners, you probably don't have the time or resources to manage your own IT department. That's where IT Service Management (ITSM) comes in. ITSM providers offer a wide range of services that help businesses manage their IT infrastructure. This includes everything from setting up and managing email accounts to providing 24/7 support for your network and servers.

Uprise Partners is one of the leading managed IT service providers in the United States. We offer top-tier ITSM solutions that are tailored to meet the needs of small and medium businesses (SMBs). For the past three years, we’ve been named one of the top security firms and IT firms in North America.

What Is IT Service Management?

ITSM is simply the practice of delivering Information Technology services to customers. This includes all the processes and activities involved in designing, creating, delivering, and supporting IT services. ITSM is built on the belief that IT should be delivered as a service. 

A typical ITSM scenario could involve asking for new hardware, like a laptop. You would submit your request through a portal, fill out a ticket with all relevant information, and kick off a repeatable workflow. Then, the ticket would land in the IT team’s queue, where incoming requests are sorted and addressed according to importance and urgency.

How Does ITSM Work?

ITSM providers offer a wide range of services that help businesses manage their IT infrastructure. This includes everything from setting up and managing email accounts to providing 24/7 support for your network and servers. Uprise Partners is one of the leading ITSM providers in the United States. We offer top-tier ITSM solutions that are tailored to meet the needs of small and medium businesses (SMBs).

The Benefits of ITSM

There are many benefits of ITSM for businesses of all sizes. ITSM can help you:

• Streamline your IT processes
• Improve communication and collaboration within your IT team
• Deliver better customer service
• Increase efficiency and reduce costs
• Improve your overall IT infrastructure
• Help protect your data from hackers
• Develop standard operating procedures (SOPs) that stymie cybercriminals and scammers

In essence, ITSM providers, like Uprise Partners, can help you with all kinds of complex IT implementations just like an internal IT department would, but at a fraction of the cost and a more extensive depth of expertise by tapping into a larger, specialized organization.

Why Your Small Business Needs IT Service Management

Even if your company produces physical widgets for sale or provides services, all our businesses are inextricably digital these days.  Accounting and payroll, payment processing at POS, marketing efforts, record keeping, project management, and so many other facets of daily business operations have become so reliant on the cloud and digital technologies that something as innocuous as a few hours of internet outage can shut down large parts of your business.

Unfortunately, every technology is reliant on users’ correctly using and interacting with it, which can either be tedious or impractical for less tech-savvy end users.  As a business owner, this means that no matter how great the technological solution you’ve found is, no software is employee-proof. Keeping your technology working well together, supporting your employees, developing hardware and software upgrade paths, and so on may not be a full-time job yet, but it’s way more of a job than you have time (or, in many cases, the intricate expertise) for.  This is why ITSM is so crucial for modern small businesses.

ITSM fits perfectly into the small and medium business (SMB) niche between businesses large enough to have their own internal IT staff and the really small operations where only one or two people interact with the business’s technology.  In short, once your business starts to grow, and technology becomes a chokepoint in that growth, ITSM is the logical way forward for most modern businesses.

ITSM and Cybersecurity for SMBs

With about 40% of cybercrime targeting small businesses and cybercrime becoming ever more pervasive, end users can’t keep up.  As criminals become more sophisticated, your protection from these threats needs to also improve. Much as you might hire a security guard to protect your business’s physical location, hiring a dedicated ITSM provider can offer the active monitoring and precautions you need to avoid or mitigate blackhat operators.  Above and beyond the wide range of day-to-day technology needs your business has, preventing and responding to threats is an essential part of any comprehensive ITSM package and is a cornerstone of our offerings at Uprise Partners.

ITSM vs. IT In-A-Box

For businesses with 10 or fewer people, custom solutions and comprehensive support aren’t always the most practical ways forward.  For these clients, we have a simplified offering we call IT-in-a-box. Make no mistake; this is full-service IT similar to ITSM, simply streamlined to account for the less technically challenging scope of companies with 10 or fewer employees.  You’ll get the same 24/7 support that larger corporations enjoy, the same kinds of support, simply scaled down.

Why Uprise Partners Is One of the Nation’s Best IT Service Providers

Uprise Partners is one of the leading ITSM providers in the United States, largely because we focus on providing IT support and delivering great customer service. We’ve been named one of the top 100 Security Firms in North America and among the top 500 Managed Services Providers in North America for the past three years. We offer top-tier ITSM solutions tailored to meet small and medium businesses (SMBs) needs with a 24/7 support desk, including proactive monitoring for threats and technology that just works. 

If this kind of all-encompassing IT solution sounds like just what you’ve been looking for in your business, contact us today to learn more about our ITSM services and how we can help your company thrive in the modern day.