Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction.

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How We Care for Our Uprisers:  

• 100% of your Healthcare Insurance covered by Uprise
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

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Who You Are:

With a foundational experience in IT, particularly in infrastructure support, you are ready to take on more responsibility. You excel in troubleshooting, have a good understanding of network and server systems, and are eager to enhance your skills further. You're known for your exceptional service orientation and your ability to communicate complex technical issues in an understandable manner. You are looking for a role where you can demonstrate your technical acumen and grow within the company.

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Role Overview:

As a Technical Support Specialist for Infrastructure, you'll play a crucial role in our IT support team, providing essential support and maintenance for our infrastructure systems. This position offers a unique opportunity to deepen your technical skills while working in a collaborative environment.

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What You Will Do:

• Serve as a resource for Service Desk issues as needed as related to networking and security.
• Proactively address networking, storage, security, and other issues to optimize our customers’ environments.  
• Assist on project-based work for customers.  
• Install, test, and configure new workstations, peripheral equipment, and software.  
• Create and document standard operating procedures and submit detailed notes documenting customer interactions within the ticketing/documentation system.  
• Constantly focus on delighting all Uprise customers.
  

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Required Skills and Qualifications:

• 1-3 years of experience in IT support with a focus on infrastructure, demonstrating a solid understanding of networking, servers, and storage systems.
• Proven ability to troubleshoot and resolve technical issues.
• A team-oriented mindset with a strong commitment to collaborative problem-solving.
• Eagerness to take initiative, learn, and progress within the IT field.
• Previous customer service experience.
• Strong organization skills, proactive problem solving, and priority setting.
• Strong interpersonal skills, including strong verbal, written communication skills, and excellent listening skills.
• Great attention to detail.
• Ability to successfully pass a background security check.
• While post-secondary education is valued however, technical skills/understanding and customer service experience are most important for this role.
• Relevant certifications in IT infrastructure or network support are a plus.

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!  

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Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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Please submit your resume to careers@uprisepartners.com  

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