Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction.

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How We Care for Our Uprisers:  

• 100% of your Healthcare Insurance covered by Uprise
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

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Who You Are:

With a solid foundation in service desk operations, you are ready to take on more independent responsibilities, managing your ticket queue and conducting level 1 troubleshooting with minimal supervision. You're adept at handling customer inquiries, troubleshooting a range of technical issues, and you possess a deep understanding of IT fundamentals. Your excellent customer service skills, coupled with your ability to prioritize and solve problems proactively, make you a perfect fit for this role.

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Role Overview:

As a Technical Support Specialist, you will be at the forefront of our service desk, assisting Uprise customers with their day-to-day technical challenges. This role offers the flexibility to work remotely or in-office, tailored to align with our team and customer requirements. This position offers a unique opportunity to deepen your technical skills while working in a collaborative environment.

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What You Will Do:

• Independently manage and prioritize your service desk ticket queue.
• Conduct level 1 troubleshooting, including issues related to printers, network connectivity, and workstations.
• Utilize Microsoft 365 or Google Workspace proficiently to support and resolve customer queries.
• Apply your understanding of basic networking concepts (TCP/IP, DNS, etc.) to troubleshoot effectively.
• Use ticketing systems to log, track, and resolve service requests efficiently.
• Deliver outstanding customer service, demonstrating strong verbal and written communication skills.

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Required Skills and Qualifications:

• At least one year of experience in an MSP environment or a promotion from a Technical Support Associate role.
• Demonstrated knowledge in troubleshooting printers, network connectivity, and workstations.
• Proficiency in Microsoft 365 or Google Workspace.
• A basic understanding of networking concepts.
• Experience with ticketing systems and service desk operations.
• Exceptional customer service experience.
• Excellent organizational, problem-solving, and communication skills.
• A meticulous attention to detail and the ability to work independently.

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!  ‍

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Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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Please submit your resume to careers@uprisepartners.com  

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