‍Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. Ready to join our growing team?

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How We Care for Our Uprisers:  

• 100% of your Healthcare Insurance covered by Uprise

• Comprehensive Dental and Vision plans

• Retirement savings with company match

• Generous vacation and holiday time

• Remote work friendly

• Volunteer time in our communities as a team

• Extensive professional development and training

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Who You Are:

As a talented and motivated Solutions Engineer, you thrive on playing a pivotal role in the successful implementation and management of IT projects, with a strong focus on servers and a secondary emphasis on networking. Your passion lies in delivering top-notch solutions that not only meet but exceed our customers' expectations. Joining our dynamic Professional Services Team, you bring technical expertise, a collaborative spirit, and a commitment to excellence, making you an essential contributor to our mission of providing tailored and innovative IT solutions to our valued customers. Your ability to work seamlessly with individuals at varying levels of technical understanding sets you apart. You relish the challenges of a fast-paced, dynamic environment, where your contributions directly impact the overall growth and vision of the organization. Your enthusiasm for finding creative solutions that enhance the functionality of technology in business is contagious, and you genuinely love what you do. If you are driven to make a significant impact in a fast-paced MSP environment, where your technical acumen and passion for innovation align with our values, we invite you to apply and become part of our team. We can't wait to meet you!

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Role Overview:

As a Solutions Engineer on our Professional Services Team, you'll spearhead the successful implementation of IT projects, consistently surpassing customer expectations. With a focus on server environments, you’ll be working closely with cross-functional teams, you'll develop project plans, offer technical guidance, and troubleshoot issues seamlessly. In tackling intricate technical challenges, you'll proactively address client IT issues within a team of energetic professionals. Your commitment to high-quality standards, customer service excellence, and adaptability to changing priorities makes you a crucial player in our collaborative and customer-focused team.

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What You Will Do:

• Lead the implementation of customer projects with a focus on server configuration, management, and optimization, including knowledge gathering and executing the defined scope seamlessly.

• Create and manage concise project plans tailored to project size and complexity.

• Address networking tasks as needed to ensure robust connectivity and optimized network performance.

• Provide hands-on technical support throughout projects, addressing challenges promptly and optimizing solutions.

• Proactively identify and troubleshoot technical issues for swift resolution, maintaining project timelines.

• Tackle technical challenges with a proactive mindset, ensuring smooth project progress within a collaborative team.

• Uphold high-quality standards in project delivery, prioritizing customer service excellence and customer satisfaction.

• Demonstrate flexibility in adapting to changing priorities and workflow fluctuations for agile project management.

• Management of internal technical documentation related to server and network systems, ensuring accuracy and accessibility.  

• Travel on-site to support customers as needed.

• Provide guidance or functional direction for other team members, as required.

• Constantly focus on delighting all Uprise customers.

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Required Skills and Qualifications

Experience:

• 4+ years in a Managed Services Provider (MSP) environment, with a focus on servers and networking.

• Proven expertise in server, desktop, storage, networking, and advanced IT concepts and policies.

• Familiarity with remote monitoring and management (RMM) platforms.

• Experience with Office 365 (management, migrations) and Active Directory (Azure AD, On-Prem AD).

• Strong network troubleshooting skills, including WAN/LAN connectivity, routers, firewalls, and security.

• Excellent analytical and troubleshooting skills with the ability to prioritize based on issue criticality.

• Strong documentation skills for user-facing and internal use.

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Technical Skills

Expert Level:

• Windows Desktop, Windows Server (2016+), server hardware (SAN, iDRAC, ILO, RAID).

• WAN/LAN networking, including routing, switching, security, and load balancing, and protocols (TCP/IP, VPN, IPSEC, VoIP, QoS).

• Virtualization platforms, storage solutions, Microsoft 365, Google Workspace, and Remote Desktop Services.

• Entra (Azure), Conditional Access, DLP, Intune, DNS/DHCP, and documentation practices.

Competent Level:

• PowerShell, scripting, and automation.

• OSX troubleshooting, Android/iOS administration.

• VoIP systems.

• Soft Skills:

• Strong customer service orientation, with patience and empathy for resolving user issues.

• Self-starter with analytical and critical thinking abilities.

• Solid decision-making skills based on issue priority, with a proactive and organized approach to problem-solving.

• Effective communicator, capable of explaining complex technical issues in simple terms.

• Mentorship abilities for junior staff and adaptability to changing priorities.

• Attention to detail, strong interpersonal skills, and a positive attitude.

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Physical Requirements:

• Ability to occasionally lift up to 25 pounds, perform manual tasks like setting up equipment, and move around office or client sites.

• Comfort with extended computer work, with the visual acuity to handle detailed troubleshooting and configurations.

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Nice to Have:

• Certifications in Microsoft, Cisco, or security (e.g., CCNP, CISSP).

• Project coordination experience and familiarity with MSP tools (PSA, RMM, MDM, Net Monitoring).

• Skills in BASH, VBScript, and/or Python.

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!

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Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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Please submit your resume to careers@uprisepartners.com

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