Multiple Positions Available (Level 1 to Level 3)

Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction.

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How We Care for Our Uprisers:  

• 100% of your Healthcare Insurance covered by Uprise
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

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Who You Are:

You're a problem-solver at heart, passionate about technology and helping others. With varying levels of technical expertise (from entry-level to advanced), you're eager to tackle technical challenges, support customers, and contribute to a dynamic team. Your ability to communicate effectively, understand customer needs, and provide innovative solutions is what sets you apart.

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Role Overview:

We're seeking Managed Services Engineers across levels 1 to 3 to join our Service Desk team. You'll be responsible for addressing technical queries, solving problems, and enhancing our customers' IT environments. From entry-level troubleshooting to complex issue resolution, your role will be pivotal in delivering exceptional service and support.  A love for customer service and high-quality standards are core competencies of the position.

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What You Will Do:

• Provide phone and remote support, solving customer issues across various hardware and software applications.
• Monitor and respond to service desk tickets, prioritizing based on urgency and complexity.
• Engage in proactive problem-solving to optimize customer environments.
• Contribute to documentation and knowledge sharing within the team.
• Serve as an escalation point for more complex service desk issues (Level 2 & 3).
• Lead troubleshooting efforts on more advanced technical challenges, including network and server issues (Level 3).
• May travel onsite to support client environments.

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Required Skills and Qualifications:

• Proficient in Microsoft 365, Google Workspace, and Remote Desktop Services
• Provide phone and remote support, solving customer issues across various hardware and software applications.
• Monitor and respond to service desk tickets, prioritizing based on urgency and complexity.
• Engage in proactive problem-solving to optimize customer environments.
• Contribute to documentation and knowledge sharing within the team.
• Serve as an escalation point for more complex service desk issues (Level 2 & 3).
• Lead troubleshooting efforts on more advanced technical challenges, including network and server issues (Level 3).

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!

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Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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Please submit your resume to careers@uprisepartners.com